Physician Surveys

About Our Survey

The top goal of the VHC Health Medical Group is putting the patient first in all we do. We aim to provide patients with the highest-quality care around a central focus of compassion and respect. As our patient, your feedback is an essential component of successfully achieving this goal. To measure how well we are serving you and where we can improve, we have partnered with a nationally recognized, independent patient satisfaction survey company, Press Ganey, to distribute, measure and provide results on your patient experience.

Who Receives Our Survey?

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems, otherwise known as the CG-CAHPS survey, is a tool to measure patients’ perceptions of care provided by physicians in an outpatient office setting. The CG-CAHPS survey is randomly distributed to patients either electronically by email, or a hard copy is sent through the U.S. Post Office. Press Ganey manages the distribution process, and selected patients will receive a formal survey within 1 – 2 weeks of their scheduled appointment with our practice.

Your Comments

By sharing your candid thoughts and feelings about your health care experience, we can either recognize our providers for their successes or implement changes in areas where we can improve. We publish all positive and negative patient comments. All comments are carefully reviewed, and we will not publish comments that are profane, slanderous or risk the privacy of our patients.